Santa Express Trains

Frequently Asked Questions

What is the Santa Express?

Bring the family, and enjoy a ride from the Boone & Scenic Valley Railroad’s depot to the North Pole (and return).  En route, you will hear the story of Santa’s Scenic Valley Ride, sing holiday songs, and take part in other fun, family activities.  Also on board, you will be served hot chocolate and a cookie, and children will get to meet (and receive a special memento from) Santa himself.  Be sure to arrive in your pajamas, and experience what has become a tradition for families from across Iowa, and beyond. Tickets for this event go on sale November 1.  Purchase at www.bsvrr.com, or by calling 1-800-626-0319.

 

Where is the event?

The event is located at 225 10th Street in Boone, Iowa.

 

When is the event?

Fridays, Saturdays, and Sundays from November 23 through December 16

 

When do tickets go on sale?

Tickets go on sale November 1, 2018

 

How much are tickets?

TBA

 

How do I purchase tickets?

When they go on sale, tickets may be purchased online or by calling 1-800-626-0319.

 

Will my tickets be mailed to me?

No.  All tickets will be held for pick-up at the depot ticket window on the day of your ride.

 

Who needs tickets?

Tickets are required for guests ages two and up.

 

What are the differences between basic coach and first class coach?

Basic coach class cars are preheated before boarding. Cars can be very warm when you first get on.  Depending on outdoor temperature, wind speed, and direction, cars can cool off before we get back to the station.  Our best advice is to dress in layers.  The floors are concrete, so wear warm footwear.  Our first class coach car has onboard heating, and is constantly heated.

 

First class coach passengers receive a commemorative ceramic mug, while basic coach class passengers do not.

 

Sleigh bells given to children in first class coach are larger than those given to children in basic coach class.

 

A note about bench seating:

The purchase of a ticket does not entitle you to an entire bench seat.  Bench seats are designed to hold two adults.  The purchase of a ticket entitles you to half of a bench seat.  Coats and/or jackets must be worn, held in your lap, or placed in overhead luggage racks.  Please be considerate of other passengers — do not take up seating space by filling empty seats with coats or jackets.

 

What takes place on the Santa Express?

As we leave the station, your car attendant will greet you, and briefly tell you about our operations, and maybe find out a bit of information about the passengers.  We will then read a new story, written just for us, “Santa’s Scenic Valley Ride”.  The book is available in the gift shop, or may be preordered if you want to have one to read along with and see the pictures better.  We will have an elf walking up and down the aisle, showing pictures from the book as the attendant reads the story. We should finish the story about the time we arrive at the “North Pole”.

At the North Pole, Santa will get on the train.  He will walk through the train, and greet each child and give him or her a bell.  While he is doing that, the car attendant and elves will pass out cookies, as other servers pass out hot chocolate.  When Santa gets through the train, he will deboard and stand by his workshop.  We will wave goodbye to him and head back to town.  During the ride back, we will sing seasonal songs, tell holiday riddles and jokes, and maybe have a pajama fashion show if the kids have worn their pjs. When we get back to town, we will help everyone deboard safely.

 

When do I need to arrive at the depot?

We request that you arrive 45 to 60 minutes before the departure time printed on your confirmation or tickets.  That will give you time to get parked, pick up your tickets at the ticket window, and use restrooms before boarding. You can browse our gift shop and museum while waiting to board. These are winter trains, so expect and allow for winter driving conditions.  Trains do depart on time, and are not held for late arrivals.

 

Are the cars heated?

Basic coach class cars are preheated before boarding. Cars can be very warm when you first get on.  Depending on outdoor temperature, wind speed, and direction, cars can cool off before we get back to the station.  Our best advice is to dress in layers.  The floors are concrete, so wear warm footwear.  Our first class coach car has onboard heating, and is constantly heated.

 

Will the “Polar Express” book be read?

Due to copyright constraints, the “Polar Express” book is no longer read.

 

How long does the ride last?

The ride usually takes about 1 hour and 15 minutes, but can vary a bit depending on how long it takes Santa, and the servers, to get through the train.

 

The weather man says we might get snow.  Is the train going to run?

Typical winter weather does not stop the train from operating. Check our website, Facebook, or Twitter feed for the latest status updates.  If we cancel the train (usually due to ice or a blizzard), we may try to reschedule, or a gift card will be issued.  Ticket holders will be required to call us to make arrangements to reschedule or to receive the gift card.

 

Does the steam engine pull the Santa Express train?

The Santa Express trains are pulled by a diesel locomotive.

 

I’ve heard that we are supposed to wear pajamas?

Everybody is encouraged to wear pajamas, although, it is certainly not required.  Children may bring a small stuffed animal as well.  But, as seating is limited, it must be carried on their lap.

 

Will we be getting off of the train?

No.  All activities take place on board the train.

 

Are there any refunds?

There will be no refunds or exchanges.  In the event of the cancellation of a train, a gift card will be issued.

 

Do you recommend purchasing tickets in advance?

As trains often sell out, advance ticket purchase is highly recommended.

 

What times do trains depart?

Fridays:  6:00 PM

Saturdays: 10:30 AM, 1:00 PM, 3:30 PM, 6:00 PM

Sunday after Thanksgiving: 1:00 PM, 3:30 PM

Other Sundays: 10:30 AM, 1:00 PM, 3:30 PM

 

Is there assigned seating on the train?

Seating on the Santa Express trains is assigned. At the time you place your order, please let us know if you would like to be seated with another party.

 

Are you limited to just one train ride?

There is one train ride per ticket.

 

In the event a Union Pacific train is blocking the street you are on, proceed east to Benton Street, turn left & proceed north through the underpass, turn left & proceed west on 11th Street, turn left & proceed south on Harrison Street until you reach the B&SVRR parking lot.

 

Is there parking available on site?

On-site parking is available.  Street parking is also available.  There is no additional cost for parking.

 

Are strollers permitted?

Strollers and/or car seats are not permitted on the train.  An area for stroller storage is available in our ticket office.  Toddlers must be held/seated on your lap.

 

Is the event handicap accessible?

Handicap access is available.  Call 1-800-626-0319 to confirm availability.

 

Are pets allowed?

Unfortunately, pets are not allowed.  Only service animals will be permitted.