All ticket orders made via the Internet will incur a 12% non-refundable handling fee. Phone orders will incur a non-refundable 25 cent per ticket handling fee.
Obtaining Your Tickets
Train tickets are held at the depot ticket office, and are to be picked-up at the ticket window upon your arrival. Please present your confirmation when picking-up tickets. Requests for cancellations and/or changes to these orders must be received in our office at least seven days prior to the day of your train ride. Special event tickets (i.e., Santa Express™, Pumpkin Express, Day Out With Thomas™) are final sales – no refunds or exchanges.
Open-Air Valley View Car Reservations
Please keep in mind when making reservations for this car, that you will be exposed to the elements. If there is inclement weather on the day of your trip, no refunds or adjustments can be made. You may, however, ride in our coach class accommodations.
Coach Class Seating
Until the threat of Covid-19 subsides, coach class seating will be assigned.
Coach class excursion trains are “general admission” seating (first come, first served). Come early to ensure that your group can be seated together. Reserved seating is not available.
On dinner, lunch, picnic trains, and special event trains (excluding Day Out With Thomas), seating is assigned. You may be seated with another party. When ordering, indicate if you would like to be seated with a specific party.
Trains operate rain or shine
If we cancel a train, gift cards will be issued – no refunds. The decision to run is based upon conditions at the railroad. If the train runs, NO refunds or adjustments will be made. If the decision is made to cancel a train, that information will be posted on our website, Facebook, and Twitter.
The Iowa Railroad Historical Society and Boone & Scenic Valley Railroad & Museum reserve the right to substitute motive power and/or equipment.
Iowa Railroad Historical Society Gift Shop
Orders are generally shipped within seven business days. Merchandise is shipped via USPS Priority Mail. Damage must be reported within seven days of receipt.
Refunds are issued for products returned within 30 days of purchase. Must be in original, new condition. Shipping is not refundable. Please e-mail firstname.lastname@example.org to confirm that you are returning merchandise.
We cannot replace lost or stolen gift cards. Gift cards have no expiration date.
The Boone & Scenic Valley Railroad & Museum respects the privacy of our customers. The purpose of this privacy statement is to provide you with information concerning our services, the types of information we are provided or obtain ourselves through visits to or use of our Website, how we use that information. Our goal in handling information provided to us in connection with the processing of transactions on our Website is to comply with applicable data privacy laws and to offer users of our Website notice, choice, consent, security, data integrity, access and enforcement with regard to personal information provided to us by individuals in conjunction with those transactions.
How we use the information we collect
Depending on the nature of the services provided by The Boone & Scenic Valley Railroad & Museum we may receive personal information directly from you. The personal information may include but is not limited to your name, mailing address, phone number, and other information required to provide you with the product requested.
The Boone & Scenic Valley Railroad & Museum also employs other companies to provide services to it in connection with your transaction. We may use companies to process credit card payments, deliver packages, send mail, analyze data, provide marketing aid and assistance, provide customer service, and otherwise provide services to us to enable us to serve you and enhance our services. These organizations may have access to personal information as required to permit them to perform their obligations to us. We require these organizations to undertake to protect personal information and to only use it in accordance with applicable laws and for the purposes for which they are specifically engaged.
Some of the ways in which we will use the personal information provided us include:
- to take, process or deliver your order, process or obtain payment or notify you of the status of your order;
- to provide it to industry and credit related organizations for security, credit or fraud prevention purposes;
- to provide you with announcements and other product offerings;
- to send you, with your consent, newsletters or promotional emails or undertake other promotional activities.
By submitting your order to us you consent to the use of your personal information as set forth above.
Will The Boone & Scenic Valley Railroad & Museum Give Me Notice of Requests for My Information Made By Law Enforcement or Governmental Agencies?
No. The Boone & Scenic Valley Railroad & Museum may be required to respond to subpoenas, court orders or be asked to respond to other legitimate requests for your personal information from appropriate law enforcement or governmental authorities. In such situations, we will release personally identifiable information to third parties and organizations when we believe it is appropriate for us to do so in order to comply with the law or to protect against fraud. We will also release such information:
- to cooperate with law enforcement or other governmental investigations (without necessarily requiring the law enforcement or government agency requesting the information to formally serve us with a subpoena),
- to comply with all valid court orders or subpoenas,
- to protect our legal rights and those of our users; and/or
- when we believe it is needed for fraud protection and/or credit risk reduction.
The Boone & Scenic Valley Railroad also reserves the right to report to such entities any activities that we believe to be unlawful. Any report made to under this paragraph will be made without prior notice to you.
In the event The Boone & Scenic Valley Railroad & Museum merges with another entity, is acquired by another entity, or enters into a business combination with another entity, The Boone & Scenic Valley Railroad & Museum may be required to disclose and some or all of your personally identifiable information to that entity to continue serving you.
How do we protect customer information?
Customers who buy through the The Boone & Scenic Valley Railroad & Museum website are shopping on a secure server which encrypts all of a customer’s personal information. This makes it difficult, if not impossible, for a third party to access or use your personal information in an unauthorized manner.
The Boone & Scenic Valley Railroad & Museum has developed its service with security as a top priority. We use firewalls to prevent access to information in our system and Secure Socket Layers (“SSL”) to encrypt your personal information and protect it from disclosure, destruction, modification or use.
What About Cookies?
“Cookies” are a data analysis technique that uses information stored on your browser. The Boone & Scenic Valley Railroad & Museum cookies are used to identify a customer, not to identify specific customer traits. If you do not want cookies in your browser, you may set your browser to reject cookies or to notify you when a website attempts to place a cookie in your browser.
Non-Personally Identifiable Information
We may also collect other information which does not in and of itself identify a specific individual. This information includes IP addresses, search terms, domain names and browser types. We use this information to track usage and other patterns on our web site.
The Boone & Scenic Valley Railroad & Museum does not sell, trade or rent personal information to anyone. We will not use or share your personally identifiable information with others except those individuals or entities which we have engaged to provide services to you, for those purposes set forth above or with your consent.
The Boone & Scenic Valley Railroad & Museum may amend this policy from time-to-time. We suggest you visit this web site periodically to determine whether or not any such changes have been made.
If you have questions or comments or would like to contact us concerning our privacy statement, please contact us online at the following address: email@example.com
1. User Information
You certify to Boone & Scenic Valley Railroad & Museum (”Boone & Scenic Valley Railroad & Museum” or ”We”) that you are not a minor, i.e. that you are at least eighteen (18) years of age; provided, however, that a minor’s parent or legal guardian may authorize a minor to use bsvrr.com and dynamicticketsolutions.com under supervision of the parent or guardian.
Boone & Scenic Valley Railroad & Museum does not warrant that the Service will be available 24-hours per day, 7-days per week. Boone & Scenic Valley Railroad & Museum will have no liability to you for the unavailability of the Service.
3. Proprietary Rights to Information and Data
The information and data provided by or through the Service is protected by international copyright laws of Boone & Scenic Valley Railroad & Museum. The User acknowledges that such information and data may contain other proprietary information and material, and the User will respect all such proprietary rights and take such precautions as may be reasonably necessary to protect private, confidential and other proprietary information and material from unauthorized use.
Boone & Scenic Valley Railroad & Museum’s logos and product and service names are trademarks or service marks of Boone & Scenic Valley Railroad & Museum (collectively, ”Marks”) or any of its affiliates. The User agrees not to display or use, in any manner, any of Boone & Scenic Valley Railroad & Museum’s Marks or copyrighted material without Boone & Scenic Valley Railroad & Museum’s prior written consent. Third party trademarks, service marks, logos and trade names appearing on any of the websites which are part of the Service are the property of their respective owners.
5. Prohibited Uses
You expressly agree not to use the Service in a manner that is prohibited by any law or regulation, or to facilitate the violation of any law or regulation.
6. Monitoring of the Service
Boone & Scenic Valley Railroad & Museum is not responsible for the content on the Internet or World Wide Web pages that are contained outside the Service. As a convenience to our members, Boone & Scenic Valley Railroad & Museum provides links to many resources. Boone & Scenic Valley Railroad & Museum makes no representations as to the quality, suitability, functionality or legality of any sites to which Boone & Scenic Valley Railroad & Museum may provide links, and the User hereby waives any claim the User may have against Boone & Scenic Valley Railroad & Museum with respect to such sites.
8. DISCLAIMER OF WARRANTIES
YOU EXPRESSLY AGREE THAT USE OF THE SERVICE IS AT YOUR OWN RISK. NO WARRANTY, REPRESENTATION, CONDITION, UNDERTAKING OR TERM – EXPRESSED OR IMPLIED, STATUTORY OR OTHERWISE – INCLUDING BUT NOT LIMITED TO THE CONDITION, QUALITY, DURABILITY, PERFORMANCE, ACCURACY, RELIABILITY, NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE OR USE OF THE SERVICE IS GIVEN OR ASSUMED BY BOONE & SCENIC VALLEY RAILROAD & MUSEUM. ALL SUCH WARRANTIES, REPRESENTATIONS, CONDITIONS, UNDERTAKINGS AND TERMS ARE HEREBY EXCLUDED. BOONE & SCENIC VALLEY RAILROAD & MUSEUM MAKES NO WARRANTY THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, OR THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE.
9. LIMITATION OF LIABILITY
IN NO EVENT WILL BOONE & SCENIC VALLEY RAILROAD & MUSEUM BE LIABLE TO ANY USER OF THE SERVICES OR OTHER PARTY AFFECTED BY THE SERVICE FOR ANY DAMAGES INCLUDING WITHOUT LIMITATION, ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR INFORMATION, LOSS OF PROFITS AND SAVINGS AND THE LIKE), OR ANY OTHER DAMAGES ARISING OUT OF THE UNAVAILABILITY, USE, RELIANCE ON, INABILITY TO UTILIZE OR IMPROPER USE OF THE SERVICE, EVEN IF BOONE & SCENIC VALLEY RAILROAD & MUSEUM WILL HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT, OR OTHERWISE. AS SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, THE ABOVE EXCLUSIONS OF INCIDENTAL AND CONSEQUENTIAL DAMAGES MAY NOT APPLY TO YOU.
10. Term & Termination
At Boone & Scenic Valley Railroad’s & Museum request, the User agrees to defend, indemnify and to hold harmless Boone & Scenic Valley Railroad & Museum, its licensors, officers, directors and employees from any losses, claims and liabilities (including attorney’s fees) which may arise from your use of the Service and/or material obtained from or through any Service provided on the Website, or from your breach of these rules.
Notices to the User may be made via either email or regular mail. Boone & Scenic Valley Railroad & Museum may also provide notices of changes to the Terms and Conditions or other matters by displaying notices or links to notices generally through the Website.
This Agreement shall be governed by and construed in accordance with the laws of the State of Pennsylvania, USA, without regard to the principles of conflict of laws. This Agreement constitutes the entire agreement between the parties hereto with respect to the subject matter hereof. This Agreement shall not be released, discharged, changed or modified in any manner, except by instruments signed by duly authorized officers or representatives of each of the parties thereto.